Experience Level
Entry-Level
Work Style
Flexible
Opportunity Type
Full-time
The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
How you will make an impact :
Takes inbound calls from individuals needing support, services, or who may be in crisis.
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
- Health & Wellbeing
- Corporate