Crisis Dispatch Representative

Answer phones and triage calls. Welcome and support individuals in crisis with empathy and professionalism.

Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.

Monitor the MCR team’s location and safety while they are in the community.

Assist with patient admissions, including basic triage documentation and release forms.

Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots.

Facilitate communication between staff, clients, and external providers.

Maintain and organize patient records: scanning, indexing, securely filing, etc.

Support the patient discharge process to ensure proper continuity of care.

Follow strict confidentiality and safety guidelines. Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response.

This is a fast-paced role that requires both compassion and composure—ideal for those who thrive in supportive, people-centered environments.