Experience Level
Entry-Level
Work Style
Remote
Opportunity Type
Full-time
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life:
Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
Login to helpline applications
Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
Employ de-escalation techniques to assist individuals in crisis
Coordinate with EMS or police to complete active rescue as needed
Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
Conduct follow-ups to ensure successful access to services
Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
Maintain high level confidentiality while performing all duties
Uphold strict confidentiality in all tasks performed
Compensation
$21 hourly + shift differentials
- Health & Wellbeing
- Nonprofit/NGO
- Social Services