Text Line Volunteer

This role will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. This role is responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. This role will collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and their shift.