NAMI HelpLine Specialists help individuals and families improve their lives and advance recovery by listening to their concerns and connecting them with essential resources and services. They extend empathy, understanding, respect and emotional support to everyone contacting the NAMI HelpLine. In return, as volunteers they will develop a deep understanding of the mental health landscape, mental health conditions, treatment options and recovery strategies. They will also experience the appreciation and gratitude expressed by the individuals, families, and caregivers they serve.
The NAMI HelpLine is a peer support service; we do not stress in this application or in our interviews that the HelpLine Specialist role is meant for persons "currently in mental health recovery" or meant "to be a tool for mental health recovery," rather, the HelpLine Specialist role is only for those of lived experience that can expand a capacity for empathy, motivate a desire to help others, and at times serve as an aid for providing valuable perspectives to others.
- Health & Wellbeing