Crisis Intervention and Screening Specialist

The Crisis Intervention & Screening Specialist is one of the first Enlace staff members with
whom clients engage—and is a key figure in welcoming and answering questions posed by
existing or prospective clients. This role requires a warm, empathetic, and patient approach,
ensuring that clients feel heard, supported, and safe when seeking services. Under the
supervision of the Associate Director of Client Services, the Crisis Intervention & Screening
Specialist performs a variety of office support and/or secretarial duties through a client-centered lens, including: relaying and resolving telephone and/or walk-in inquiries; calendaring client meetings with Enlace case management and/or other intervention staff; composing a variety of standard documents and correspondence (e.g., in Word); processing and submitting forms; performing data entry; and establishing and maintaining confidential records (e.g., in Enlace’s client database). As a frontline staff member, the Crisis Intervention & Screening Specialist must exercise a trauma-informed, affirming approach while engaging clients who may be experiencing acute domestic or intimate partner violence.