Experience Level
Entry-Level
Work Style
Remote
Opportunity Type
Full-time
Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
Use effective written skills to complete professional documentation and to interact with members and providers through email.
Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
- Health & Wellbeing
- Corporate