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Registered Nurse Case Manager

Veterans Health Administration

Beaufort, SC

Experience Level
Work Style
Opportunity Type

The RN Case Manager will facilitate and coordinate the care of patients receiving General Mental Health Services. The RN Case Manager will increase the use of provider time to focus on patient management. Improve access to GMH psychiatrists and nurse practitioners by providing daily management of complex psychosocial needs. Conducts reviews of the patient's medical record and other documents, ensuring that there is open communication between providers engaged in the care of Veterans. The RN GMH CM will work closely with a variety of healthcare professionals, clinical services, internal and external services, and community agencies to provide efficient and effective healthcare using the appropriate resource management criteria. He/she acts on behalf of the Veteran to ensure that necessary clinical services are received, and that progress is made. In addition, this RN possesses the knowledge and skills to:

Communicate and interact appropriately and courteously with all internal and external customers
Maintain confidentiality of electronic, written, and/or verbal patient/employee information.
Demonstrate working practices that include adherence to Infection Control standards and the safe use and operation of equipment.
Maintains BLS certification and all mandatory reviews.
Serves as the primary point of contact for GMH services.
Works dynamically and cohesively with General Mental Health Section Chief, Mental Health Program Managers, and the Mental Health Department for implementation of programs to support General Mental Health.
Functions as a navigator/case manager and liaison for planning, directing, and coordinating care for GMH Veterans.
Monitor's clinic utilization and daily patient flow.
Ensures adequate clinic support for providers.
Reviews consults and facilitates scheduling in a timely manner.
Triages telephone calls, secure messaging, and walk-in patients and offers same-day appointments.
Collaborates with Telephone Care to schedule patients appropriately to maintain continuity of care.
Maintains updated file of referrals and provides referral information to providers.
Tracks high-risk patients and provides triage and education.
Provides care coordination for high-risk patients and performs clinical assessments and interventions.
Develops case or condition-specific plans of care utilizing clinical information system to establish short and long-term goals.

Physical Requirements:
This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring patients and objects may be required. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, and able to shift priorities based on patient needs.

$60,636 - $127,958
  • Community Advocacy
  • Government