Full Time Weekend Fri-Mon Seasonal Customer Care Specialist

Responsibilities Include But Are Not Limited To

Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit.
Follow up swiftly on any unresolved customer issues and ensure customer satisfaction.
Make thoughtful, smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction.
Suggest and improve customer service processes and documentation procedures.
Help train and support other team members as needed.
Proactively communicate to various teams in order to enhance our customer experience in stores and on website.
Other duties as assigned.
This position will only be available during a temporary timeframe (estimated 6-12 weeks)