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Family Peer Support Specialist


Canton, OH

Experience Level
Work Style
Opportunity Type

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.

firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

As a Family Peer Supporter (firsthand Guide) you will:

Perform community outreach to individuals with serious mental illness, including visiting their homes and other locations within the local community where they spend time, such as clubhouses, drop-in centers, homeless shelters, hospitals, and emergency departments.

Build trust and develop relationships with individuals living with SMI, by first identifying and addressing immediate needs.

Draw on your own experience of supporting family members with emotional or behavioral issues as you work with the parents/caregivers to discover and support their loved ones values and priorities.

Promote services that are family driven, youth guided, trauma-informed, and culturally competent and provide guidance, advocacy, and camaraderie for parents and caregivers of family members living with SMI and/ or SUD

Engage in care coordination to assist families in accessing appropriate mental and physical health services, and advocate for the individual’s personal goals with providers.
Provide coverage for after-hours calls on a rotating schedule.

$18 - $18 an hour
  • Peer Support
  • Social Services